FAQ

Q:  How is GST calculated?

A: As an example, a price that is shown on the site as $32.00 automatically includes GST and is made up of the following:
CD Price: $29.10
10% GST: $2.90
Total Price: $32.00
Australian customers would therefore pay $32.00 for the CD and overseas customers would pay $29.10.

Q: I’m a customer from outside of Australia. Will I be charged GST for purchased items from your shop?

A: The GST component will be removed from your order.

Q: Who has to pay GST?

A: All orders sent outside of Australia are exempt from paying GST (Goods and Services Tax).

Q: International Sales are not subject to GST (Goods and Services Tax). What is GST?

A: GST is a Goods and Services Tax charged by the Australian Federal Government on all sales of goods and services in Australia. All prices shown throughout the web site have GST added to it, which is 10% of the pre-GST price.

Q: How much do you charge for postage and handling anywhere in Australia?

A: Australian customers can enjoy free postage and handling irrespective of the order value.

Q: How can I pay for my order?

A: We accept credit cards (Visa & Mastercard), cheques, money transfers (please request our bank details). Please be advised that we will send your goods after your payment has been cleared. If you represent a library, early learning centre, kindergarten, preschool, childcare centre and other educational/children’s organisations, you will be invoiced with a 15 day account on any products purchased.

Q: How can I place an order?

A: You are welcome to place your order via our secure online order form, phone, e-mail, fax or post.

Q: Do you ship overseas?

A: Yes, we send our resources overseas. International customers please be advised, we do not ship the goods till you confirm the shipping costs and your payment is through.

Q: Do you send a printed catalogue?

A: Educational Esteem does not have a mail order catalog. Our complete line of products is available for viewing and purchasing online.