Store Policies

Conditions of use is owned and operated by Ella Wright trading as Educational Esteem. By using the website you agree to all the terms and conditions contained herein; you also agree that you acknowledge and understand the information listed below.
All Educational Esteem’s customers are encouraged to thoroughly read these terms and conditions prior to the use of the website and the purchase of products from the website. Please seek further clarification of these terms if required.

Acceptance of the terms and conditions

To use or browse this website you must be over eighteen years of age. By accessing using and browsing you acknowledge and agree to all the terms and conditions and all other relevant disclaimers contained herein.  By purchasing an item from Educational Esteem you agree to be bound by these terms and conditions.      
Educational Esteem reserves the right to change or review any of the information contained herein at any time and customers are encouraged to check current Terms and Conditions regularly.


All prices on the website are in Australian dollars and are effective only in Australia. All prices include GST.  Educational Esteem reserves the right to review prices at any time.


Educational Esteem reserves the right to accept or reject orders for any reason. These reasons may include the unavailability of any product, an error in price or the product description or an error in the order.

Product availability

The availability of products may change from time to time. Customers are notified if the ordered products are unavailable and dispatch dates are advised. If products have been deleted from our suppliers’ catalogues, alternative suggestions can be provided.

Communication with customers

Once an order has been placed with Educational Esteem, customers receive an online invoice. An email containing information about product availability and dispatch time is sent before orders are processed. In instances when customer information is not complete or chosen payment methods need further clarification; a request will be emailed to customers. Orders will not despatch till the clarification is complete. All invoices and receipts are emailed to customers when orders have been dispatched.


All goods remain the property of Educational Esteem until paid for in full but all the risk in the products will pass onto customers on dispatch from our premises. Customers are responsible for any taxes duties or other liabilities imposed by any governmental /postal/banking agencies.  

Loss/Damage in Transit

Educational Esteem is not liable for goods lost in transit. Educational Esteem will also not be held responsible for any loss or damage to dispatched goods caused by any kind of event or person. Customers are liable for all charges and costs for providing incorrect or insufficient postal addresses.

Refunds and Returns

Educational Esteem will refund or exchange the purchase price of any goods within 14 days of purchase. The goods should be unopened and still in their original condition. Customers are required to enclose their original receipt with the goods to be returned. Customers are also responsible for all postage costs. Please allow 1 – 2 weeks for your return/refund request to be processed.
Educational Esteem will not accept the return of goods on the following grounds:
• Artists’ accents, music style or pace.
• Products’ country of origin  
• ‘Change of mind’
To avoid disappointment, customers are encouraged to research the products extensively or seek assistance from Educational Esteem prior to the purchase. We aim to provide all relevant information about our products on the website for customers to make an informed choice. If you require further information, please don’t hesitate to contact us.
We will return postage and handling costs if the return is the result of our error.
Educational Esteem will refund or exchange faulty goods. Prior to returning faulty goods, please notify Educational Esteem of the problem with the purchased item(s).
If a refund occurs, customers are welcome to negotiate the method of payment for the refund.


Delivery times vary from state to state but usually all parcels are delivered within ten (10) working days. We use the services of Australia Post. If you require express delivery, please leave a note in the comment box when finalising your and we will provide you with a quote. Standard international delivery can take up to twenty working days. Educational Esteem is not liable for failure to receive posted goods after thirty days.

External Links may have links to websites operated by third parties. We have no control over these sites and a therefore are not responsible for any materials or content linked to our website. These links may be provided for informational purposes only. We do not endorse any of these sites and any dealing with these sites is not our responsibility.


The content of the website, website design, logos, buttons, graphics , any newsletters, blog posts, photographs or any other associated materials are the property of Educational Esteem or licensors to it, unless noted otherwise. The Website, the Service and the Contents are protected by Copyright Law.

Comments and Feedback

Educational Esteem welcomes customer feedback regarding the website our products and services. Any comments suggestions ideas or any other materials sent to Educational Esteem will not be treated as confidential information. However, your name and any other personal information will not be used without your prior written consent.

Security Policy

Educational Esteem maintains highly regulated security policies and procedures to all sensitive information transmitted externally or internally. Educational Esteem uses SSL (Secure Socket Layer), a secure server to encrypt your transaction. We also take security measures to prevent the loss, misuse and/or alteration of your information once it is in our hands. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your information, we cannot ensure or warrant the security of any information you transmit to us.
If we have any reason to believe that a credit card is being used in a fraudulent or unauthorized manner, we will not enter into that transaction. We will also take all necessary steps to ensure that Educational Esteem does not enter into any transactions with anyone who wishes to use a credit card in a fraudulent or unauthorized manner.
Registered Users agree that they are responsible for the security and use of any user names or passwords needed to access or use the Website or the Service or any of the facilities on the Website. They must take all reasonable steps to ensure that their user names and passwords are kept confidential and secure. Registered Users must not allow any third party or unauthorised person to access the Website or the Service or any of the facilities on the Website. You must immediately notify Educational Esteem of any unauthorised use of your password or any other breach of security. Educational Esteem is not liable for any loss or damage arising from your failure to comply with this clause.

Disclaimers and Limitation of Liability

The Trade Practices Act 1974 (Cth) and other legislation confers rights and remedies in relation to the provision of goods and services which cannot be excluded, restricted or modified. Despite anything to the contrary in these Terms of Use, the disclaimers and limitations specified in these Terms of Use only apply to the maximum extent permitted by such legislation and do not exclude, limit or modify remedies under such legislation.
Under these Terms of Use your use of the Website or the Service is at your risk. Educational Esteem is not liable to you or anyone else for any damage or loss in connection with use of the Website or the Service or any comment, submission, post or material on the Website or the Service. You should not act on the basis of anything contained in the Website or the Service without first obtaining any necessary or prudent professional advice. Educational Esteem is not responsible for any damage suffered from the direct or indirect use of the Website or the Service. This includes, but is not limited to: expenses and loss of data resulting from delays, non-deliveries, misdeliveries, or service interruptions caused by the negligence, errors or omissions of Educational Esteem, its officers, employees and contractors, editors, moderators, consultants, and authors.
The disclaimers and recommendations in the preceding paragraph apply to all content on the web pages of the Website and the Service, PDFs and other files and documents. The disclaimers and recommendations in the preceding paragraph are not restricted by the detailed provisions below.
All care and diligence is taken to ensure the accuracy and currency of information. However, Educational Esteem, its officers, employees and contractors, editors, moderators, consultants, and authors with content on the Website, the Service and the internet service provider hosting the Website or the Service, make no representation and accept no responsibility for any error, omission, service interruption, unreliability, lack of timeliness, inaccuracy, misleading information or anything done or not done if you use, download, or act in reliance on any representation, information or data contained, linked or distributed through the Website or the Service.
The Website or the Service and its content is therefore provided "as is", and to the full extent permitted by the law, without warranty of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability, fitness for purpose or otherwise.
Further, Educational Esteem, its officers, employees and contractors; editors, moderators, consultants, and authors with content on the Website or the Service; and the internet service provider hosting the Website or the Service, accept no liability for any direct, indirect, incidental, consequential, exemplary, special, or punitive damage (including any loss of profit, revenue or data) whatsoever and howsoever caused, arising from access, use, downloading, or reliance by you or any third party on or of any representation, information, product or service provided on, via or involving the Website or the Service, whether in an action of contract, tort (including negligence), criminal law, property, trust, unjust enrichment or statutory law.


Without limitation to other provisions in this Terms of Use, Educational Esteem may at its discretion refuse service, suspend or terminate any access or account you may seek or have for the Website or the Service. Educational Esteem may do so, for example but without limitation, if it believes you will breach or have breached these Terms of Use, if a request is made by law enforcement or other government or regulatory authorities, or due to technical difficulties. This includes any access right you may have as a Registered User.


In these Terms of Use, unless the context otherwise requires:
(a) a reference to any legislation, regulation, proclamation, ordinance, by-law, industrial award or other statutory instrument or rules includes a reference to all legislation, regulations, proclamations, ordinances, by-laws, industrial award and statutory instruments or rules amending, consolidating or replacing it or made or issued under it;
(b) a reference to these Terms of Use is a reference to these Terms of Use as may be varied, supplemented, novated, or replaced from time to time;
(c) words in the singular number include the plural and vice versa;
(d) headings, underlines, indexes and lists of contents are for convenience only and have no effect on interpretation;
(e) "including" and like terms mean "including but not limited to";
(f) a failure to comply, observe or perform an obligation constitutes a breach of an obligation; and
(g) no rules of construction apply to the disadvantage of one party on the basis that it offered or drafted this Agreement or part of it.
20.1 Relationship of Parties
Nothing in these Terms of Use is to be taken to create a fiduciary relationship or a relationship of partnership, agency, employment, trust or joint venture between any of the parties.
20.2 Limitation
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Website or the Service will be barred if it is not filed within one (1) year of the cause of action arising.
20.3 Composition
These Terms of Use are subject both to any agreement between you and Educational Esteem which expressly supersedes these Terms of Use, and, to any mandatory statutory or common law to the contrary applicable in the state of Victoria, Australia.
20.4 Variation
These Terms of Use or any part of them may be varied, modified, amended, added to or substituted only by a document in writing executed by the parties.
20.5 Waiver
No provision of these Terms of Use is to be taken to be waived except by express written consent executed by the party which is claimed to have waived the relevant provision.
20.6 Severability
If a provision, or part of it, of these Terms of Use is held invalid, unenforceable or illegal by a judicial authority for any reason, then that provision or part must be read down if possible but if that cannot be done then it must be severed and the balance of these Terms of Use will otherwise remain in full force.
20.7 Governing Law and Jurisdiction
These Terms of Use must be interpreted and governed by the law of the State of Victoria and the Commonwealth of Australia as applicable. If a dispute arises in relation to them it must be subject to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

Copyright © Educational Esteem 2010-2013. All rights reserved.